Terms of Service

These terms are an agreement between you and Lite Route Planner ("we", "us"). They apply to the website, the planner, the driver app and share links (together, the "service"). By creating an account or using the service, you agree to them and to our Privacy Policy.

If you use the service for a business or other organization, you're agreeing for it, and you confirm you're allowed to.

Lite Route Planner helps you plan, optimize and drive routes with many stops. We keep improving it, so features may change.

• You must be 18 or older to create an account.
• You sign in with a code or link sent to your email, so keep that inbox secure. You're responsible for what happens under your account.
• If you think someone else has access to your account, tell us right away at hello@literouteplanner.com.
• The person who creates an organization owns it. The owner chooses its plan, invites and removes members, and is responsible for how they use it. On plans without a team, only the owner can use the organization.

• The Free plan costs nothing and holds up to 50 addresses. Paid plans and their limits are on the pricing page.
• Paid plans are billed in advance, every month or every six months, and renew automatically until you cancel. Prices are in US dollars, and taxes are added at checkout where they apply.
• Polar processes our payments, and may appear on your receipt and card statement.
• A change to a plan that costs more a month takes effect right away, with a prorated charge for the rest of the period, unless it also shortens your billing period. Every other change, including cancelling, takes effect at the end of the period you've paid for.
• If we change our prices, we'll tell you at least 30 days before the new price applies to you, and it starts at your next renewal.

Refunds follow the refund policy on our pricing page:

Not a perfect fit? We're happy to issue a full refund within 72 hours of your payment, provided you've used less than 50% of your plan's address allowance.

Each plan limits how many addresses you can keep and add. If you're over a limit, for example after moving to a smaller plan, nothing is deleted, but you can't add addresses, plan routes, optimize, get directions or drive until you're back within it. You can still export and delete routes.

• What you put into Lite Route Planner, like addresses, notes and visit history, belongs to you. You give us permission to store, copy, process and use it to run, improve and develop our products and services. We may also use it in aggregated or de-identified form, so it doesn't identify you or your customers, for any purpose. Our Privacy Policy explains how we handle personal information.
• You're responsible for having the right to use the data you upload, including your customers' names and addresses, and for following the privacy laws that apply to it.
• Anyone with a share link can see that route. Share links only with people you mean to, and turn a link off when it's no longer needed.

Don't use the service to:

• break the law or anyone's rights;
• track, stalk or harass anyone;
• send spam through invitations or share links;
• get around plan limits, or overload, probe or disrupt the service;
• copy map, geocoding or route data out of the service in bulk, or resell it;
• copy, resell or reverse-engineer the service, or use it to build a competing product.

We may suspend or close accounts that do, and we'll tell you why unless the law or someone's safety stops us.

Routes, drive times and distances are estimates from map data, which can be out of date or wrong. Always follow traffic laws, road signs and conditions, and don't handle your phone in a way that takes your attention off the road. You're responsible for how you and your drivers drive.

The service relies on other companies for things like maps and payments, and can open routes in Google Maps, Apple Maps or Waze. Their own terms apply when you use them, and we're not responsible for them.

You can stop using the service at any time, and cancel a paid plan from the planner. To delete your account and its data, email hello@literouteplanner.com.

We may suspend or end your access if you break these terms or don't pay. If we stop offering the service, we'll give you at least 30 days' notice so you can export your data.

We work hard to keep Lite Route Planner accurate and available, but we provide it "as is" and "as available". To the extent the law allows, we make no warranties, express or implied, including that the service will be uninterrupted or error-free, that it fits a particular purpose, or that routes, drive times and addresses will be accurate.

To the extent the law allows, we aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim about the service is limited to the greater of what you paid us in the 12 months before the claim and $100.

Some places don't allow these limits, so they may not all apply to you.

If someone makes a claim against us because of data you uploaded or because you used the service against these terms, you'll cover our reasonable costs of dealing with it.

We may update these terms from time to time. The date at the top shows when they last changed. If you keep using the service after an update, you accept the new terms.

These terms, the Privacy Policy and the refund policy are the whole agreement between us about the service. If part of them can't be enforced, the rest still applies. If we don't enforce a part right away, we haven't given it up.

For questions about these terms, email hello@literouteplanner.com or use the support form.